Moving Service Terms
Effective date, March 31, 2026
These Moving Service Terms apply to moving, packing, relocation, transport, and related services offered by ALFA Movers LLC, trading as Alfa Movers, through https://www.alfamovers.com, by phone, by email, by WhatsApp, or through direct booking communication.
These terms are separate from our general website Terms and Conditions and our Privacy Policy. By requesting a quotation, confirming a booking, or using our services, you acknowledge these Moving Service Terms.
1. Company Information
Business name. ALFA Movers LLC.
Owner. Muhammad S Hussain.
Website. https://www.alfamovers.com.
Email. support@alfamovers.com.
Phone and WhatsApp. +971 50 1873005.
Address. Office 201, Sheikha Amna Obaid Building, Frij Murar, Deira, Dubai, United Arab Emirates.
2. Service Availability
All services are subject to availability, operational capacity, location coverage, access conditions, manpower availability, vehicle availability, weather conditions, road conditions, building rules, regulatory restrictions, and other practical factors.
We reserve the right to accept, decline, reschedule, revise, suspend, or cancel any booking request or service arrangement where operational, legal, safety, or commercial conditions require it.
Service availability shown on the website is general information only. It does not create a guaranteed right to service on any specific date, time, route, or location.
3. Quotations and Estimates
Any quotation, estimate, price indication, or service suggestion provided through the website, by phone, by WhatsApp, by email, or through any representative is based on the information available to us at the time.
All quotations and estimates are subject to verification, review, route conditions, access conditions, actual item volume, manpower requirements, packing requirements, dismantling requirements, assembly requirements, timing requirements, and any additional information discovered before or during service delivery.
A quotation does not become final or binding unless we confirm it in writing. Even after confirmation, we may revise pricing or service scope if the original information provided by the customer was incomplete, inaccurate, changed, or materially different from actual site conditions.
Quoted rates may exclude additional charges for waiting time, long carry distance, stair access, building access restrictions, extra manpower, specialist packing, heavy items, oversized items, shuttle vehicle requirements, storage, permits, or additional trips unless we state otherwise in writing.
4. Booking Confirmation
A booking is only treated as confirmed when we confirm acceptance through our internal process and communicate confirmation by phone, email, WhatsApp, invoice, or other written confirmation.
A request for service, a phone discussion, a form submission, or a provisional quotation does not by itself guarantee booking acceptance.
We may require additional details, site inspection, photos, inventory information, timing information, access details, or other supporting information before confirming any booking.
5. Arrival Windows and Delivery Timing
Any arrival time, loading time, transit time, unloading time, completion time, or delivery timing shared by us is an estimate only unless we expressly confirm a fixed time in writing.
Operational timing is subject to traffic, weather, public restrictions, route conditions, building access, security procedures, lift availability, customer readiness, delays at pickup or delivery locations, events beyond our reasonable control, and other operational variables.
Customers should allow a reasonable buffer before, during, and after the expected service window. We do not guarantee exact arrival, pickup, unloading, or completion times unless expressly agreed in writing and accepted by us as a specific contractual commitment.
Where a service involves multiple stages, route changes, split loads, building delays, or third party coordination, the timing uncertainty may increase.
6. Customer Responsibilities
The customer must provide accurate, complete, and timely information about the move, including contact details, pickup address, delivery address, building name, floor number, lift access, parking access, item quantity, item type, special handling needs, and preferred date and timing.
The customer must ensure that all premises are reasonably accessible and ready for service at the scheduled time, subject to the estimated service window communicated by us.
The customer is responsible for obtaining any approvals, access permissions, gate passes, move out permits, building reservations, loading bay permissions, management approvals, or similar requirements needed at pickup or delivery locations, unless we agree in writing to arrange them.
The customer must identify fragile, valuable, unusual, oversized, delicate, or special care items before service begins.
7. Scope of Service
Our service scope depends on the package, quotation, and written confirmation agreed for the job. Services may include transport, manpower, loading, unloading, standard handling, standard packing, dismantling, assembly, and related support, only to the extent stated in the confirmed quotation or written confirmation.
Any service not expressly included in the confirmed scope is excluded unless later approved by us in writing or added through an updated instruction accepted by our team.
Additional work requested during the move may be subject to extra charges, revised timing, operational feasibility, and staff availability.
8. Packing and Handling
Where packing services are included, we will use methods and materials we consider appropriate for the service level booked, subject to availability and the nature of the items.
Unless expressly agreed in writing, standard packing does not mean specialist crating, museum grade packing, export grade protection, or custom engineering for delicate or high value items.
We may refuse to pack, move, transport, or handle any item that we consider unsafe, prohibited, improperly prepared, excessively fragile without proper declaration, or unsuitable for the agreed service scope.
9. Fragile, Valuable, and Special Items
The customer must disclose fragile items, high value items, sentimental items, confidential documents, jewelry, cash, artwork, antiques, collectibles, specialist equipment, and other sensitive property before the move begins.
Unless expressly agreed in writing, customers should personally carry cash, jewelry, passports, personal identity documents, confidential records, highly valuable items, and irreplaceable personal effects.
We may decline to move certain items unless additional precautions, packaging methods, declarations, or separate written arrangements are made.
10. Prohibited and Restricted Items
The customer must not request or require us to move any unlawful, dangerous, flammable, explosive, perishable, hazardous, corrosive, toxic, or otherwise restricted items, or any item that may expose people, vehicles, premises, or other property to unreasonable risk.
We reserve the right to refuse any item we believe may be prohibited, unsafe, improperly packed, or unsuitable for transport.
11. Delays, Rescheduling, and Events Beyond Control
We may delay, pause, reschedule, or revise service where necessary due to weather, traffic, vehicle issues, route restrictions, building rules, permit issues, safety concerns, labor constraints, public holidays, emergencies, force majeure events, government action, or other circumstances beyond our reasonable control.
In such cases, we will try to communicate revised arrangements as reasonably as possible, but we do not guarantee uninterrupted service or adherence to estimated timings under all circumstances.
12. Customer Delay and Waiting Time
If the customer, building management, site access conditions, or third party arrangements delay the service, we may apply waiting charges, revise manpower allocation, revise timing, reschedule part of the service, or suspend the job until conditions become workable.
Where waiting, delay, or access problems materially affect operations, extra charges may apply.
13. Cancellations and Changes by Customer
Customers should notify us as early as possible if they need to cancel, postpone, reschedule, reduce, or expand the service scope.
Cancellation or rescheduling requests are subject to staffing, vehicle allocation, scheduling commitments, and operational status at the time of the request.
We reserve the right to apply cancellation charges, rescheduling charges, wasted trip charges, reserved manpower charges, or revised rates where reasonable, particularly where notice is short, site preparation is complete, materials are allocated, or staff and vehicles have already been assigned.
Any revised booking remains subject to fresh availability and updated confirmation.
14. Storage and Temporary Holding
If storage or temporary holding services are offered, they are subject to separate availability, separate pricing, space constraints, access rules, storage terms, and operational procedures.
Storage availability shown on the website or discussed in general terms does not guarantee immediate space availability unless we confirm it in writing.
15. Inspection and Condition
We may rely on customer descriptions, photographs, videos, inventories, and site information when planning a job. We may also inspect premises or items where we consider it necessary.
If actual conditions differ from the information originally provided, we may revise the plan, manpower, vehicle allocation, timing, handling approach, and charges.
16. Third Party Buildings and Access Rules
Many moves depend on third party building rules, community rules, management approvals, security processes, loading bay rules, lift booking systems, and parking controls. These are outside our direct control unless expressly managed by us under a separate written arrangement.
We are not responsible for delay, denial of access, changed building rules, building fines, permit rejection, or similar issues caused by third party property managers, building security, landlords, or community administrators, except to the extent directly caused by our own confirmed failure to follow an agreed responsibility.
17. Claims and Service Concerns
If the customer has a service concern, the customer should notify us as soon as reasonably possible with clear details, supporting photographs where relevant, and any related booking or invoice reference.
We may request further information before reviewing any concern. Our review depends on the information available, the condition of the items, the declared scope, the packing status, the service instructions, the access conditions, and any other relevant circumstances.
Submission of a concern does not mean automatic acceptance of responsibility. We will review each matter based on the facts available to us.
18. Limitation of Website Statements and Operational Updates
The website provides general service information only. Operational procedures, service scope, route conditions, pricing conditions, availability conditions, and handling requirements may change from time to time.
Website updates may not always appear immediately. For the most current service terms, booking conditions, availability, and operational requirements, customers should contact us directly by phone or email before relying on any website statement for a booking decision.
In the event of any difference between a general website statement and a direct written confirmation issued by us for a specific job, the direct written confirmation will normally govern that specific job, subject to applicable law.
19. Changes to These Terms
We may update, revise, replace, or withdraw these Moving Service Terms at any time without prior notice. The version published on the website is for general reference only and applies from the effective date shown on the page, subject to any separate written terms agreed for a specific booking.
Customers should review the latest version before booking and may contact us directly for confirmation of current operational terms.
20. Governing Law and Jurisdiction
These Moving Service Terms are governed by the applicable laws of the United Arab Emirates.
Any dispute arising from or relating to these terms or the related services shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless applicable law requires otherwise.
21. Contact Us
If you have questions about these Moving Service Terms, please contact us.
ALFA Movers LLC
Email, support@alfamovers.com.
Phone, +971 50 1873005.
WhatsApp, +971 50 1873005.
Address, Office 201, Sheikha Amna Obaid Building, Frij Murar, Deira, Dubai, United Arab Emirates.